Shipping Policy

Last updated: 9 September 2026

At CarLiftOPro, we aim to provide a reliable and transparent shipping experience. This Shipping Policy explains how orders placed through carliftopro.shop are processed, shipped, tracked, and delivered.

1. Order Processing

Once your order has been placed and payment has been successfully confirmed, we will begin processing your order.

You will normally receive an order confirmation by email. Once your order has been shipped, we may send you a shipping confirmation containing tracking information where available.

Processing times may vary depending on product availability, order volume, weekends, holidays, and other operational factors.

2. Shipping Destinations

We ship to eligible locations displayed or accepted during checkout.

Available shipping options may vary depending on the product, delivery address, size and weight of the order, and carrier availability.

Please ensure that your shipping address and contact information are complete and accurate before submitting your order.

3. Shipping Costs

Applicable shipping or freight charges will be displayed during checkout or otherwise communicated before your order is completed where applicable.

If free shipping is available for a particular product, order, or promotion, this will be indicated on our website or during checkout.

4. Estimated Delivery Times

Estimated delivery times may vary depending on:

  • Product availability
  • Order processing time
  • Delivery location
  • Shipping method
  • Freight carrier availability
  • Product size and weight
  • Weather conditions
  • Holidays and peak periods

Where available, estimated delivery information will be displayed on the product page, during checkout, or provided after your order is processed.

Unless expressly stated otherwise, estimated delivery times are estimates and not guaranteed delivery dates.

5. Order Tracking

Where tracking is available, you will receive a tracking number or tracking link after your order has been shipped.

Please allow some time after receiving your shipping confirmation for the carrier’s tracking system to update.

For freight shipments, tracking and delivery scheduling may be handled directly by the freight carrier.

6. Large, Heavy, or Oversized Products

Many CarLiftOPro products, including automotive lifts, motorcycle trailers, and garage equipment, may require freight or specialized delivery services.

For these shipments:

  • Delivery times may differ from standard parcel delivery.
  • The carrier may contact you to arrange a delivery appointment.
  • Someone may need to be available to receive the shipment.
  • Products may arrive on pallets or through freight delivery.
  • Additional delivery requirements may apply depending on the product and destination.

Please review any product-specific delivery information before completing your purchase.

7. Freight Delivery

For products shipped by freight, delivery may be made to an accessible delivery point determined by the carrier.

Customers are responsible for ensuring that the delivery location can safely accommodate the shipment and applicable delivery vehicle.

Unless expressly included with your order, services such as installation, assembly, inside delivery, unloading equipment, or placement in a specific location may not be included.

The freight carrier may contact you using the phone number provided with your order to arrange delivery.

8. Delivery Inspection

For large or freight-delivered products, we recommend inspecting the shipment and packaging upon arrival where reasonably possible.

If you notice visible shipping damage:

  • Take clear photographs of the shipment and packaging.
  • Note visible damage with the carrier where possible.
  • Keep all packaging and shipping materials.
  • Contact us promptly at support@carliftopro.shop.

This information can help us investigate the issue with the carrier.

9. Delivery Delays

Shipments may occasionally be delayed due to severe weather, carrier disruptions, transportation issues, high shipping volumes, holidays, or circumstances outside our reasonable control.

If your order is significantly delayed, contact us at support@carliftopro.shop so we can assist you.

10. Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error after submitting your order, contact us as soon as possible at support@carliftopro.shop.

We cannot guarantee that an address can be changed once an order has entered processing or has been shipped.

11. Undeliverable or Returned Shipments

If a shipment is returned because of an incorrect or incomplete address, failed delivery attempts, refusal of delivery, or inability to complete delivery, please contact us.

We will review the circumstances and advise you regarding available redelivery or refund options.

Additional shipping or freight charges may apply where permitted by applicable law.

12. Damaged Shipments

If your product arrives damaged, please contact us promptly and provide:

  • Your order number
  • A description of the damage
  • Clear photographs of the product
  • Photographs of the packaging
  • Photographs of visible shipping or freight damage

Please retain the original packaging until your claim has been reviewed.

We will review the matter and provide an appropriate solution in accordance with our policies and applicable law.

13. Lost Shipments

If tracking indicates that your order has been delivered but you cannot locate it, please check the delivery location and contact the carrier where appropriate.

If you are still unable to locate the shipment, contact us at support@carliftopro.shop so we can assist with the investigation.

14. Multiple Shipments

Orders containing multiple products may occasionally be shipped separately.

If your order is divided into multiple shipments, you may receive separate tracking information for each shipment.

15. Order Changes and Cancellations

If you need to change or cancel your order, please contact us as soon as possible.

We will try to accommodate your request before processing or shipment begins.

Once an order has been processed, prepared for freight, or shipped, changes or cancellations may no longer be possible.

Please review our Return & Refund Policy for additional information.

16. Contact Us

For questions regarding shipping, tracking, freight delivery, or your order, please contact:

CarLiftOPro
6135 E Tudor Rd Apt 21
Anchorage, AK 99507
United States

Email: support@carliftopro.shop
Phone: 575-303-2915