Return & Refund Policy

Last updated: 9 September 2026

At CarLiftOPro, customer satisfaction is important to us. If you are not satisfied with your purchase, you may request a return in accordance with the conditions below and applicable consumer protection laws.

1. 30-Day Return Policy

You may request a return within 30 days of receiving your order.

To be eligible for a return, the product should generally be:

  • In the same condition in which you received it
  • Unused and in resalable condition, except for reasonable inspection
  • Returned with its original packaging where reasonably possible
  • Complete with all accessories, components, manuals, and documentation
  • Accompanied by your order number or proof of purchase

To start a return, contact us at support@carliftopro.shop before sending any product back.

2. How to Request a Return

To request a return, please provide:

  • Your full name
  • Order number
  • Product you wish to return
  • Reason for the return
  • Photos or videos if the product is damaged, defective, or incorrect

Once your request has been reviewed, our customer service team will provide return instructions.

Please do not return products without first contacting us.

3. Damaged, Defective, or Incorrect Products

Please inspect your order as soon as reasonably possible after delivery.

If your product arrives damaged, defective, incomplete, or different from what you ordered, contact us promptly at support@carliftopro.shop.

Please provide your order number and clear photographs or videos showing the issue.

After reviewing your claim, we will provide an appropriate solution, which may include a replacement, repair, return, or refund depending on the circumstances and applicable law.

4. Large, Heavy, and Freight Products

Many CarLiftOPro products, including automotive lifts, motorcycle trailers, and garage equipment, may be large, heavy, or delivered by freight.

Please do not ship these products back on your own before receiving return instructions from us.

Depending on the product and circumstances, specialized freight arrangements may be required.

5. Return Shipping Costs

For eligible returns that are not caused by a damaged, defective, or incorrect product, the customer may be responsible for return shipping or freight costs where permitted by applicable law.

If the return is due to an error on our part or an eligible damaged, defective, or incorrect product, please contact us before arranging any shipment.

We will provide applicable instructions after reviewing your request.

6. Non-Returnable Items

Certain products may not be eligible for return, including:

  • Products materially used, installed, modified, or altered after delivery
  • Products damaged through improper use or installation
  • Products missing essential parts or components due to customer handling
  • Customized or specially ordered products where applicable
  • Items identified as final sale where permitted by law

These exclusions do not limit rights you may have regarding defective, damaged, or incorrectly supplied products.

7. Exchanges

If you would like to exchange an eligible product, contact us at support@carliftopro.shop.

Depending on product availability and the circumstances, we may arrange an exchange or ask you to return the original product and place a new order.

8. Refunds

Once we receive and inspect your returned product, we will notify you regarding the status of your refund.

If approved, the refund will generally be issued to the original payment method used for the purchase.

Please allow additional time for your bank, card issuer, or payment provider to process and display the refund.

9. Order Cancellations

If you need to cancel an order, contact us as soon as possible at support@carliftopro.shop.

We will try to accommodate cancellation requests before the order has entered processing or shipping.

Once an order has been processed, prepared for freight, or shipped, cancellation may no longer be possible and the applicable return procedure may apply.

10. Refused Deliveries

Please contact us before refusing a freight or standard delivery unless there is an immediate reason to do so.

Unauthorized refusal of delivery may result in return freight or related carrier charges where permitted by applicable law.

If a shipment arrives visibly damaged, document the damage and contact us promptly for assistance.

11. Refund Processing

Approved refunds are issued to the original payment method.

The time required for the refund to appear in your account depends on your bank, card issuer, or payment provider.

Original shipping or freight charges may not be refundable for change-of-mind returns where permitted by applicable law.

12. Contact Us

For questions regarding returns, exchanges, cancellations, or refunds, please contact:

CarLiftOPro
6135 E Tudor Rd Apt 21
Anchorage, AK 99507
United States

Email: support@carliftopro.shop
Phone: 575-303-2915