WaferMower help centre
Frequently asked questions
Straight answers about shipping, returns, refunds, payments and orders. Every answer below matches the policy pages they come from, so nothing here contradicts the fine print.
Shipping and delivery
How much does shipping cost?
Shipping is free for every order delivered inside the United States. The free option is applied automatically at checkout, so no shipping charge is added to your total.
When will my order ship?
Processing starts once your payment has been confirmed. You normally get an order confirmation by email, and a shipping confirmation with tracking after your order has shipped, where tracking is available.
How long does delivery take?
It depends on product availability, processing time, your location, the shipping method, the carrier, and the size and weight of the order. Where an estimate is available it is shown on the product page or at checkout. Estimates are not guaranteed delivery dates.
Do you ship outside the United States?
We ship to the locations shown or accepted during checkout. If your address is not accepted, email us and we will tell you whether it can be arranged.
How are large items like lifts and trailers delivered?
Many of our products are large or heavy and may be delivered by freight. We tell you what to expect after the order is processed. If a delivery arrives visibly damaged, document it with photos and contact us promptly.
Returns, refunds and cancellations
How long do I have to return something?
You can request a return within 30 days of receiving your order.
What condition does the product need to be in?
Generally it should be in the same condition you received it: unused and resalable apart from reasonable inspection, in its original packaging where reasonably possible, complete with accessories and manuals, and accompanied by your order number or proof of purchase.
How do I start a return?
Email support@wafermower.shop before sending anything back, with your full name, order number, the product, the reason, and photos or video if it arrived damaged or incorrect. We review it and send return instructions. Please do not return products without contacting us first.
Who pays for return shipping?
For eligible returns that are not caused by a damaged, defective or incorrect product, the customer may be responsible for return or freight costs where permitted by law. We will confirm what applies after reviewing your request.
When will I receive my refund?
Approved refunds go back to the original payment method. How long it takes to appear depends on your bank, card issuer or payment provider. Original shipping or freight charges may not be refundable for change-of-mind returns where permitted by law.
Can I cancel my order?
Contact us as early as possible. Cancellations are handled on our refund policy page. If the order has already shipped, the return process applies instead.
What if my item arrives damaged, defective or wrong?
Contact us promptly at support@wafermower.shop with your order number and clear photos or video. After we review the claim we will offer a solution, which may be a replacement, repair, return or refund depending on the circumstances.
Can I refuse a delivery?
Please contact us before refusing a freight or standard delivery unless there is an immediate reason to do so. An unauthorized refusal may lead to return freight or carrier charges where permitted by law.
Orders and products
Can I change my billing or shipping information after ordering?
Email us as soon as possible with the order number and the corrected details. If the order has not shipped we will tell you what can still be changed, and if it has shipped we will point you to the carrier.
Do I need professional installation?
Some products may require professional assembly, installation, electrical work, anchoring or inspection. You are responsible for following the manufacturer’s instructions, capacity limits and local rules, and for using qualified personnel where installation is recommended or required.
Is there a warranty?
Product warranties, where they apply, may be provided separately or by the manufacturer. Tell us which model you are looking at and we will confirm what the manufacturer offers for it.
Why is my large order being reviewed?
Higher-value orders, such as lifts and trailers, can trigger additional verification from your bank or card issuer. If a payment is held, email us the order number and we will check the order status.
Payments and security
Which payment methods do you accept?
Major credit cards, major debit cards and PayPal. Any other method available through our checkout is displayed there.
Do you store my card details?
Payments are processed by third-party payment providers. We do not generally store your complete card details on our systems.
Why was my payment declined?
Check that the card details are correct, that the billing address matches the card, that funds are available, and that your bank authorised the transaction. If it still fails, contact your bank or payment provider, then email us if the order is stuck.
What currency are prices in?
Prices and the checkout total are shown in US dollars. Any foreign transaction or conversion fee is set by your own bank or payment provider.
Where do refunds go?
To the original payment method used for the purchase. Processing time depends on your bank, card issuer or payment provider.
Contact and company
How do I reach a real person?
Email support@wafermower.shop or call 575-303-2915. The form on our contact page opens your email app with the details already filled in, so nothing gets lost in a broken form.
What should I include in my message?
Your order number, the product, what happened, and photos or video if the issue is visible. That is usually enough for us to answer in one reply.
Where are you based?
WaferMower, 6135 E Tudor Rd Apt 21, Anchorage, AK 99507, United States. We ship to customers across the United States.
Question not answered here?
Send us the order number and the details, and a person will answer. Nothing is stored in a form that can silently fail.